Home

  undt-2020-165.pdf

Score: 666568.75 - www.un.org/en/internalj...dt/judgments/undt-2020-165.pdf

  EACO GUIDELINES ON C

GENERAL PRINCIPLES 2 6. PROCEDURE FOR CONSUMER EDUCATION 2 6.1. Development of a Consumer Education Policy 2 6.2. Identification of Consumer Education Needs 2 6.3. Development of a Consumer Education Strategy 3 6.4. (...) Partnerships in Consumer Education 3 6.7. Monitoring and Evaluation of Consumer Education Initiatives 3 7.

Score: 661297.66 - https://www.itu.int/en/ITU-T/W...0ON%20CONSUMER%20EDUCATION.doc

  Final_GSR.PDF

MNP has facilitated increased consumer choice and the exercise of power and control by the consumer. (...) Box 9: Lack of consumer protection The Armenian consumer association, Union for the Protection of Consumer Rights (UPCR), received many consumer complaints, mainly regarding the right of redress from operator’s decisions. (...) 0 1 Consumer representation Consumer participation Consumer education on rights and duties Fines imposed on companies Interactive consumer services by the Operator Interactive consumer services by the Regulator Since the Telecommunications Regulator was created, how much progress has been made regarding protection of consumers' rights?

Score: 659954.2 - https://www.itu.int/ITU-D/treg...nts/13-consumers_casestudy.pdf

  CA presentation

CA presentation Presented at the Stakeholders forum on quality of service and consumer experience Laico Regency Hotel 23.11.2015 Creating Space for Consumer Rights in the ICT Sector Celine AWUOR Consumer Information Network- Kenya 1 About CIN A national consumer organisation registered in Kenya Objective: protecting consumer rights and promoting consumer responsibilities Mission: empower consumers through education, advocacy and research on consumer concerns Vision: A society that upholds consumer rights Areas of work: constructive dialogue with policy makers, regulators and stakeholders to realise CP in areas of trade, health, financial services, environment, sustainable consumption among others. (...) Role of consumer associations Advocacy and lobbying for effective regulatory environment to support consumers' realisation of their rights Call on industry to be responsive to consumer needs Consumer representation Consumer education and awareness Campaigns on consumer concerns, e.g.: -WCRD 2014: “Fix our phone rights” -Proposals for updating the UNGCP to address consumer issues in the digital age -Through CI, lobby global and regional community (ITU, ISO, OECD, COMESA) on CP in the digital arena Consumer expectations from other stakeholders Regulators have a role of creating an enabling environment for consumers to exercise their rights in ICT sector. (...) For the consumer to be both informed and protected, certain consumer protection instruments are hence necessary such as legislations and setting of minimum standards specifying requirements that address consumer needs in the market.

Score: 659689.2 - https://www.itu.int/en/ITU-T/W...ions/S3P3_Celine_Awuor_V1.pptx

  Microsoft PowerPoint - Regulatory challenges - consumers Apoyo

Bridge the information gap between the regulators’ and consumers´ perceptions. Identify what can regulators do to raise consumer awareness and involvement of consumers in the regulatory process. (...) Why Regulate on Telecom Consumers Issues?Why Regulate on Telecom Consumers Issues? (...) No 10% Yes 90% Regulatory Challenges December, 2002 17 The Consumer Protection Value ChainThe Consumer Protection Value Chain Definition Of Consumer Rights Interactive Consumer Services Education Dispute ResolutionCompliance Representation and Participation Research Consumer Protection Policies Definition Of Consumer Rights Interactive Consumer Services Education Dispute ResolutionCompliance Representation and Participation Research Consumer Protection Policies 7 Regulatory Challenges December, 2002 18 Definition of consumer principlesDefinition of consumer principles Consumer protection policies are devised on practices inspired on actual cases and on normative principles such as the United Nations guidelines for consumer protection.

Score: 659651.46 - https://www.itu.int/ITU-D/treg...GSR02/Documents/20-Cannock.pdf

  EACO CONSUMER RIGHTS

EACO CONSUMER RIGHTS AND OBLIGATIONS DOCUMENT CONTROL Reference Number 00............... (...) This document may be cited as the EACO Consumer Rights and obligations. Agreements between a licensed operator and Consumer shall be drawn with consideration of EACO Consumer Rights and Obligations Nothing herein contained shall remove or restrict the effect of or reliance on:- i. (...) ‘Consumer obligation’ – means the course of action that the consumer is required to take, whether legal or moral.

Score: 658678.6 - https://www.itu.int/en/ITU-T/W...IGHTS%20AND%20OBLIGATIONS.docx

  Food for the Cities

Food for the Cities - Regional Workshop – Bangkok Ensuring Resilient Food Systems in Asian Cities – 17-18 November 2011 Role of Consumers in ensuring Urban Food and Nutrition Security Anni Mitin Secretary-General Education and Research Association for Consumers (ERA Consumers) Malaysia 1 Role of Consumers in ensuring Urban Food and Nutrition Security Anni Mitin Secretary-General Education and Research Association for Consumers Malaysia (ERA Consumer Malaysia) Workshop on “Ensuring Resilient Food Systems in Asian Cities” FAO Regional Office for Asia and the Pacific Bangkok, 17-18 November 2011 consumersinternational.org www.eraconsumer.org Contents  Organizational Background  Asian consumers and consumption trends  Impact of food crises on consumers  Food security challenges and best practices  Role of consumers  Way forward consumersinternational.org www.eraconsumer.org Food for the Cities - Regional Workshop – Bangkok Ensuring Resilient Food Systems in Asian Cities – 17-18 November 2011 Role of Consumers in ensuring Urban Food and Nutrition Security Anni Mitin Secretary-General Education and Research Association for Consumers (ERA Consumers) Malaysia 2 consumersinternational.org www.eraconsumer.org Education & Research Association for Consumers Malaysia Food as one of priority areas: - Working on food issues in various ways over the past 35 years - Projects supported: - Bangladesh Food Safety Network (BFSN) - Global Street Food Project - Food marketing to children(FMC) - Improving Nutrition for Schoolchildren - Consumer-friendly Nutrition Labelling ERA through Consumers International (CI) July 2011- CI involved in deliberation process of the Codex Committee on Food Labeling (CCFL)- a Codex guidance on the voluntary labeling of GMOs. consumersinternational.org www.eraconsumer.org Food for the Cities - Regional Workshop – Bangkok Ensuring Resilient Food Systems in Asian Cities – 17-18 November 2011 Role of Consumers in ensuring Urban Food and Nutrition Security Anni Mitin Secretary-General Education and Research Association for Consumers (ERA Consumers) Malaysia 3 The consumers in Asia • ~4.3 billion people • 43% of worldwide consumption by 2030 (~$ 32 trillion private consumption) Population of Asia and the rest of the World (Source: PRB, 2011 and Ross, 2011) Asian consumers are key to global consumption (ADB, Aug 2010) consumersinternational.org www.eraconsumer.org Source: UN World Urbanization Prospects, 2007 Revision; ADB, 2011. consumersinternational.org www.eraconsumer.org 50 30 42 52 74 55 65 67 0 10 20 30 40 50 60 70 80 Northeast Asia South Asia Southeast Asia Central Asia P o p u la ti o n P e rc e n ta g e ( % ) 2010 2050 Asian Urbanization 2/3 of Asian population will be in urban areas Food for the Cities - Regional Workshop – Bangkok Ensuring Resilient Food Systems in Asian Cities – 17-18 November 2011 Role of Consumers in ensuring Urban Food and Nutrition Security Anni Mitin Secretary-General Education and Research Association for Consumers (ERA Consumers) Malaysia 4 Major Consumption Trends in Asia An increasing hunger for resources An increasing Middle Class and global Consumer Class Unmet expectations of low-income Consumers Sustainable Consumption – a forgotten tradition in Asia? (...) THE RIGHT TO REDRESS 7. THE RIGHT TO CONSUMER EDUCATION 8. THE RIGHT TO A HEALTHY ENVIRONMENT UNITED NATIONS GUIDELINES FOR CONSUMER PROTECTION (UNCTAD, 2001) Urbanization & Food procurement Where? (...) CONSUMERS CONSUMERS PLAY a part in “home production” – grow your own vegetables, easy-to-grow herbs and spices commonly use in local cooking such as lemon grass, chili, turmeric, curry leaves, etc.

Score: 657803.8 - https://www.fao.org/fileadmin/.../15-AMitin-Roleofconsumers.pdf

  Telecom_ ConsumerProtection_APT_Final.PDF

OFTA has also implemented a programme of consumer education focused by the use of its Users and Consumers Advisory Committee (UCAC). (...) The Consumer Forum, designated by the MCMC to prepare industry codes on consumer protection matters, has prepared a Consumer Code which is currently undergoing public consultation. (...) The surveys produce and track a consumer satisfaction index (CSI) on key consumer service issues.

Score: 657383.35 - https://www.itu.int/ITU-D/treg...nts/04-APT_Document_Horton.pdf

  CONSUMER & CORPORATE AFFAIRS DIVISION

CONSUMER & CORPORATE AFFAIRS DIVISION NATIONAL COMMUNICATIONS AUTHORITY 1 Consumer Protection in the Broadband & IOT Era, Focus on QOS, QOE, Enforcement & Redress Mechanisms the case for Ghana. (...) Current Concerns Faced by Consumer 3. Challenges 4. What Needs to be Done 5. (...) Expected Outcomes 8. Elements of the Consumer Data Information Guide 9. QOS Data Monitoring 10.

Score: 657033.25 - https://www.itu.int/en/ITU-D/R...5.2ii_Bandim_%20QoS_%20NCA.pdf

  Overview of WTSA-16 Africa 1stpreparatory meeting

Proposals for Strengthening Consumers rights in Africa 4. How ATU could contribute to promote Consumers rights in Africa Conclusion 1. (...) They should also exploit mobile as a channel of communication. 8 PRIORITISE RURAL CONSUMERS Regulators should give more attention to rural consumers, who are affected disproportionately by certain consumer issues. (...) Regulators need to support the establishment of at lest one consumer association that will defend, identify and publicise the rights of ICT consumers.

Score: 656837.6 - https://www.itu.int/en/ITU-D/R...20Rights%20in%20Africa_ATU.pdf