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All functions in each customer and supplier organization need to agree when each decision has to be taken, by whom, and what data is involved, in order to achieve success on launch day. (...) The customer could then interrogate the supplier’s computer applications and data bases to answer specific questions on volumes, prices, values and performance, rather than use his own computer systems. (...) There can be self-billing of the supplier by the customer, or direct debiting of the customer’s account by the supplier, and financial summaries from supplier to customer instead of detailed ledger reconciliation by the latter.

The mandate of the Regulatory Agency is to regulate and monitor all activities in the water and wastewater sectors, undertaken by the State and private actors, with a fo- cus on performance levels, availability of service, quality and efficiency, customer satisfaction and suitable prices. 13.

GBDe Agreement, p. 57; см. также ICDR Online Dispute Resolution Program for Manufacturer/Supplier Disputes. 13 ISO 10003:2007, Quality management—Customer satisfaction—Guidelines for dispute resolution external to organizations, Annex E. 14 См. (...) • Лица, предоставляющие услуги по УСО, должны предоставлять продавцам и покупателям достаточную информацию, с тем чтобы они смогли сделать осознанный выбор относительно участия в УСО, в том числе информацию о следующем: используемые методы урегулирования споров; объем полномочий лица, предоставляющего услуги УСО; любые сборы, которые потребуется уплатить сторонам; имеющиеся средства защиты; критерии оценки спора (например, кодексы поведения, юридические принципы, принципы справедливости); существенные отличия от судебных процедур; заявление о конкретных спорах или видах споров, в случае которых применяется требование о согласии на участие; как получить доступ к процедурам и как получить экземпляр применимых процедур урегулирования споров; ожидаемые сроки завершения по каждому из различных методов; и будет ли заявитель жалобы считаться отказавшимся от права на обращение в суд в случае несогласия с результатами урегулирования20. __________________ 19 Id., p. 61; OECD Consumer Background Report, p. 35-36. 20 ISO 10003:2007, Quality management — Customer satisfaction — Guidelines for dispute resolution external to organizations, Annex C.

Дополнительные услуги, например услуги общественного пи- тания или услуги по установке технического оборудования, могут быть оказаны на коммерческой основе следующими аккредитованными местными поставщи- ками: Услуги общественного питания: Ms. Fernanda Loaiza Customer Service Executive Cancun Center Conventions Exhibitions Тел. : + 52 998 881 0446 Электронная почта: info@cancuncenter.com. (...) За любой дополнительной информацией в отношении дополнительного оборудования для устроителей выставок, в том числе по вопросам, связанным с инфраструктурой и технологией, а также с перевозкой, отправкой и хранением, просьба обра- щаться к: Mr. Daniel Concha Customer Service Manager Cancun Center Conventions Exhibitions Тел. : + 52 998 881 0445 Электронная почта: dconcha@cancuncenter.com.

In this context, the agency has systematically conducted customer surveys on their website and developed web standards for easy access. 52. (...) Currently it is not done in a systematic way but some information can be retrieved from other customer feedback (phone calls, discussions etc). (...) In this case, the problem of ensuring 24-hour customer support should be solved. Session D: Future work 61.

To reiterate its solidarity with and support for Lebanon in the wake of the explosion that occurred in Beirut on 4 August 2020, which caused enormous damage to vital facilities, residential buildings, infrastructure and public and private property, killed and injured thousands of persons, left countless persons missing or displaced and resulted in Beirut being declared a disaster zone because of the serious social and economic challenges that Lebanon is already facing; to stress that the ongoing inves- tigations must determine the circumstances of the explosion and that the perpetrators must be held accountable; to reaffirm its support for Lebanon, its capital and its peo- ple and the country’s efforts to rebuild what was destroyed and provide relief to the victims; to reiterate the importance of the port of Beirut and its historical role as a trade link and the gateway through which goods and commodities enter the Arab world; to praise the solidarity expressed by Arab States, their haste to provide assi s- tance to Lebanon and the commitments that they made at the international support conference on that was held on 9 August 2020; and to applaud the Secretary-General of the League and Arab officials for visiting Beirut; 5. (...) Therefore, in view of the failure to respond to the request made by Libya to restore the wording of the paragraph to wording used in resolution 7163, adopted on 3 March 2020 at the 133rd ordinary session, Libya enters a reservation strictly with respect to paragraph nine, point six, of the present resolution and affirms its support for all other paragraphs of the resolution. (...) Note: Lebanon reaffirms the policy of non-involvement in internal conflicts in brotherly Arab States, and calls for the adoption of consensual political solutions, in order to preserve the unity, sovereignty and stability of Arab States and to fulfil the aspirations of their peoples. Libya enters a reservation with respect to the present resolution.

Cyprus, which in 1987 became the fourth customer for Matra's Mistral short-range surface-to-air missile, has to date ordered the man-portable version, and is pressing Matra to make initial deliveries this month.