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Customers treated poorly while accessing Public Services/ Customers Interaction with Public Servants was usually unpleasant while seeking and receiving services 2. (...) Customers going to wrong and different service points while seeking similar and related services  Huduma Centers are one stop shops with an open plan design meaning customers cannot miss the service they are seeking  Customers are also assisted by customer representatives deployed in the Centers 6. (...) This is as a result of Staff providing high Customer Service Standards as staff are trained on Customer Excellence before deployment to offer services.
Language:English
Score: 735759 - https://publicadministration.u...nProfilev2014/mid/1170/id/3081
Data Source: un
Exporters, in addition to not having to submit a customs declaration for export, do not need to submit the accompanying customs documents, such as invoice, CMR. The benefits of modernization of customs operations and digitalization, in addition to facilitating trade, in this crisis time contribute to greater avoidance of physical contact between economic operators and customs. In addition to regular customs procedures, simplified customs procedures allow companies to clear goods within 24 hours.
Language:English
Score: 730627.25 - https://publicadministration.u...nt/Compendium/CompendiumID/302
Data Source: un
Exporters, in addition to not having to submit a customs declaration for export, do not need to submit the accompanying customs documents, such as invoice, CMR. The benefits of modernization of customs operations and digitalization, in addition to facilitating trade, in this crisis time contribute to greater avoidance of physical contact between economic operators and customs. In addition to regular customs procedures, simplified customs procedures allow companies to clear goods within 24 hours.
Language:English
Score: 728512.35 - https://publicadministration.u...nt/Compendium/CompendiumID/302
Data Source: un
Exporters, in addition to not having to submit a customs declaration for export, do not need to submit the accompanying customs documents, such as invoice, CMR. The benefits of modernization of customs operations and digitalization, in addition to facilitating trade, in this crisis time contribute to greater avoidance of physical contact between economic operators and customs. In addition to regular customs procedures, simplified customs procedures allow companies to clear goods within 24 hours.
Language:English
Score: 728512.35 - https://publicadministration.u...nt/Compendium/CompendiumID/302
Data Source: un
Once WFP containerized cargo is discharged at the Freeport, containers are initially stored at the NPA Park, waiting for customs clearance. Upon the completion of the customs clearance, Mr. (...) Weah would take the Delivery Order and the customs clearance documents to the NPA and request the NPA to release the items stated on the Delivery Order. (...) Weah to retain custody of the shipping documents, including the Bill of Charges marked as “Paid” after the customs process was completed. He is also of the view that the Dispute Tribunal correctly concluded that, as Mr.
Language:English
Score: 717960.25 - www.un.org/en/internalj...at/judgments/2014-UNAT-398.pdf
Data Source: oaj
. • Decades of public investment • Poor sector and institutional arrangement choices • Many public sector management issues – Problems of financial viability – Accountability – Autonomy – Lack of regulatory framework – Institutional organisation of water service delivery Benchmarking Initiatives Global and other Regions: • IWA • IBNET • South Asia Utility data book • Benchmarking of utilities in Brazil Regional • Water Utility Partnership –Performance Indicators and Benchmarking Project Preamble of Group II Objectives and Incentives of Benchmarking • Benchmarking of utilities should be based on in-house interest motivated by the need to improve performance and satisfy customers. • Data collection and analysis should translate into enhanced performance by utilities contributing the data. • Benchmarking is a managerial tool • A process of learning from others - exchange of knowledge experiences exchange of knowledge experiences exchange of knowledge experiences • Should be linked to a particular project - motivated by ISO certification. • How is the data going to be used – blind data is another option. • What value does benchmarking add to utility performance? • Standardization and validation of data Key elements to consider Priority No. 1: i) Identify and set customer service levels and quality- 1 • Response time to customer complaints • Time taken to connect new customers, etc. • Time frame of service – dealing with problems. • Citizens’ report card – consumer perception on services – score sheet • Citizens Action – Lobby and advocacy with the utility managers – Bridging the gap – Urban areas • Gauge customer satisfaction then work backwards to benchmark- indicators related to customer satisfaction – dynamic from 15 to 24 hours of service. • Servicing the poor – how many of the new customers are from the poor neighbourhoods. • Gender in utility performance. ii) Benchmarking of individual managers • Efficient and effective use of resources • Capability to achieve performance targets Priority No. 2: i). (...) Footnote – Categorization of Utilities. • The need to put the information received from utilities in context. • Capture unique characteristics and situations of different utilities. • Benchmarking is a process on an issue by issue- bulk supply, distribution, customer care, --to put information received from utilities in context. • Not constrained by differences in utilities.
Language:English
Score: 716098.93 - https://sdgs.un.org/sites/defa...cuments/1459working_group2.pdf
Data Source: un
Exporters, in addition to not having to submit a customs declaration for export, do not need to submit the accompanying customs documents, such as invoice, CMR. The benefits of modernization of customs operations and digitalization, in addition to facilitating trade, in this crisis time contribute to greater avoidance of physical contact between economic operators and customs. In addition to regular customs procedures, simplified customs procedures allow companies to clear goods within 24 hours.
Language:English
Score: 716075.8 - https://publicadministration.u...nt/Compendium/CompendiumID/302
Data Source: un
Camp It is understood as the process for identification, understanding and adaptation of remarkable practices and processes of other organizations to help the improvement of its own performance BENCHMARKING has been used as a tool by the water sector industry over the last twenty years Key Concepts • Better service quality • Higher resources productivity • Higher satisfaction by Consumers • Higher general return for the company • Environment improvement • Basically higher operational efficiency 3 Objectives and Incentives of Benchmarking • Benchmarking of utilities should be based on in-house interest motivated by the need to improve performance and satisfy customers. • Data collection and analysis should translate into enhanced performance by utilities contributing the data. •Benchmarking is a managerial tool • A process of learning from others - exchange of knowledge experiences exchange of knowledge experiences exchange of knowledge experiences • Should be linked to a particular project - motivated by ISO certification. • How is the data going to be used – blind data is another option. • What value does benchmarking add to utility performance. • Standardization and validation of data Key Issues in Benchmarking Priority 1: Identify and set customer service levels and quality • Response time to customer complaints • Time taken to connect new customers, etc. • Time frame of service – dealing with problems. • Citizens’ report card – consumer perception on services – score sheet • Citizens Action – Lobby and advocacy with the utility managers – Bridging the gap – Urban areas • Gauge customer satisfaction then work backwards to benchmark- indicators related to customer satisfaction – dynamic from 15 to 24 hours of service. • Servicing the poor – how many of the new customers are from the poor neighbourhoods. • Gender in utility performance. 4 1.
Language:English
Score: 713452.73 - https://sdgs.un.org/sites/defa...es/documents/1458benchmark.pdf
Data Source: un
As of 31 July 2015, a total of 602,758 customers, or around 83% of DEWA 's total customers, registered for the Green Bill. Customers can register for the Green Bill through DEWA 's website or smart app, by contacting the Customer Care Contact Center, or visiting any of DEWA 's service centres. (...) DEWA has achieved a 94.3% customer satisfaction rate in 2013, a record high on a global level.
Language:English
Score: 712803.2 - https://publicadministration.u...Fully-Adopts-Green-Bill-System
Data Source: un
As of 31 July 2015, a total of 602,758 customers, or around 83% of DEWA 's total customers, registered for the Green Bill. Customers can register for the Green Bill through DEWA 's website or smart app, by contacting the Customer Care Contact Center, or visiting any of DEWA 's service centres. (...) DEWA has achieved a 94.3% customer satisfaction rate in 2013, a record high on a global level.
Language:English
Score: 712803.2 - https://publicadministration.u...-Survey-in-Media/ID/1291/Files
Data Source: un