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  LOGICAL MODEL OF THE

Improved access of the most vulnerable children to well- child care, provided by GPs and pediatricians 3. (...) Improved immunization coverage 10. Improved access to family planning services 11. Improved identification of children at risk of abuse, neglect and abandonment - Counselling, guidance and support to expectant parents to prepare them for birth and parenthood; - Counselling, information and support to encourage healthy lifestyle and uptake of immunization; - Information, support and guidance on breastfeeding, complementary feeding, and adequate nutrition; - Information, modelling of child care practices and advice on early stimulation and responsive caregiving; - Monitoring of child development (# of children identified with developmental delays and referred to services); Health visiting team Health visiting team Health visiting team Health visiting team Health visiting team - Information, referral and support for access health reviews provided by GPs and pediatricians (#of referrals); - Information, referral and support for access to a range of available community services and resources, including antenatal care for pregnant women without health insurance - Advocacy on behalf of vulnerable families and their needs before different service providers and responsible local institutions. - Individual case management and coordination of support with other relevant service providers to Health visiting team Health care providers/other service providers, child protection departments, home visiting team.

Score: 668155.27 - https://www.unicef.org/bulgari...al%20model_home%20visiting.pdf

  AfWAPrésentation Bangkok

AfWAPrésentation Bangkok 1 CAPACITY BUILDING WORKSHOP ON PARTNERSHIPS FOR IMPROVING THE PERFORMANCE OF WATER UTILITIES IN THE ASIA AND PACIFIC REGION 25-27 JULY 2006, BANGKOK, THAILAND PROVIDING WATER AND SANITATION SERVICES TO URBAN POOR IN AFRICA REGION Mr. (...) PROVIDING WATER AND SANITATION SERVICES TO URBAN POOR IN AFRICA REGION REGULATION Main Tasks • Monitoring the execution of all contracts, ensuring compliance w ith agreed standards of service and tariff limits; • Monitoring tariff revisions, considering both the appropriate level and tariff structures; • Penalising the private operator (and, in some cases, the public operator) where breaches of agreed performance standards are found; • Seting revised performance standards at regular intervals. 8 PROVIDING WATER AND SANITATION SERVICES TO URBAN POOR IN AFRICA REGION -F- RESULTS For those countries who have undertaken major institutional reforms we have noticed very remarkable improvement as follows: • Cost-efficiency improvements have been evident, although it will take some time for all operational and organisational inefficiencies to be eradicated. • There has also been evidence of improved Operational efficiency resulting from significant reductions in water losses. • Improvements in the organisation and management of the sector by central and local government bodies. • Improvement of service coverage but still more has to come • There is emerging evidence of improved customer satisfaction with the quality of service provided. • The degree of cost recovery has improved significantly in some countries. This has arisen through revised pricing schedules and improvements in the rate of bill collection PROVIDING WATER AND SANITATION SERVICES TO URBAN POOR IN AFRICA REGION Thank you.

Score: 664346.6 - https://www.un.org/esa/sustdev...sia/presentations/zerouali.pdf

  GoS Rec 8.2

Self-rating NR. Improvements : Service Provider: No reply by user managers. (...) User satisfaction: 0 replies out of 3. Improvements : Service Provider: Overall economic environment of telecom sector. (...) User satisfaction : Rated 4.75 out of a maximum of 5 by its users (4 replies out of 4). Self-rating 5. Improvements : Service Provider: Better promotion of unit’s skilled services.

Score: 661458.2 - https://www.itu.int/council/CO...estricted1/cog07_04_annex2.doc

  Slide 1

Slide 1 Human Factors Engineering at the Transportation Security Administration Office of Security Capabilities/ Human Factors Engineering Slide 2 AGENDA •Human Factors at TSA •Human Factors in the Airport Checkpoint Environment •Current Efforts •New TSA Initiatives •Questions HUMAN FACTORS AT TSA Slide 3 Slide 4 HUMAN FACTORS AT TSA  Enhance safety and usability when the human interacts with their work environment  Provide design criteria to guide HFE implementation  Enhance transportation security and performance by providing input to the design of:  Human-centered automation and interfaces that help prevent operator error and provide for error prevention, enhance detection,  Decision support tools  Training  Team and organizational practices  Maintain vigilance and identify fatigue onsets  Develop tools and metrics for the evaluation of human performance  Advance the fundamental understanding of how screeners process information, make decisions and collaborate with colleagues, passengers, and systems Goals of Human Factors Engineering TSA’s Human Factors (HF) engineers provide input on how to improve operational performance with the end user in mind, thus improving efficiency and effectiveness Understanding and maximizing human perceptual capabilities, cognition, image interpretation, and decision making strategies with empirically validated data will inform technology decisions, procedures, training, and overall optimize human performance. (...) A system includes: • End-Users • Equipment • Tools and Procedures • Environment • Individual Characteristics • Group Characteristics • Organizational Characteristics HUMAN FACTORS AND TSA SYSTEMS CURRENT EFFORTS Slide 8 CURRENT EFFORTS Human Factors projects focus on improving threat detection, identifying commonalities across the architecture, and delivering innovative screening technologies to the field Slide 9 PATT • The Pat-down Accuracy Training Tool (PATT) is life sized mannequin with embedded pressure sensors specifically designed to provide TSOs with objective feedback regarding their ability to apply the appropriate amount of pressure and coverage needed to detect prohibited items during a pat-down exam Project Description Benefits / Outcomes/Efficiencies • Improved passenger experience • Objective customized training exercises • Increased ability to detect threats and PBIEDs • Improved confidence while conducting pat-downs Remote Screening • This project will research innovative operational concepts aimed at streamlining TSO work processes, while eliminating bias, improving human performance, and reducing error • Increased optimization of TSO resources. • Reduced cognitive load of TSOs • Streamline TSO work processes • Eliminate bias • Improve human performance and reduce error Performance Decrement • Research will investigate how long TSOs can assess images and render an accurate decision before a decrement in performance occurs • Performance decrement is defined as the point where a TSO’s ability to perform at their optimal level begins to decrease • Identified / verified duty cycles, resulting in optimized human performance, increased threat detection, and security effectiveness • Improved cognitive workload for TSOs / reduction in TSO fatigue • Reduced human error Designated Research Airports • The DRA effort establishes working “designated research areas” within at least one airport in each of the 7 regions in which to conduct Human Factors research and Operational Test and Evaluation • Ability to support defined test objectives • Demographic diversity will provide more robust and valid data • Timely data collection which will enhance budget and schedule constraints CURRENT EFFORTS CONTINUED In order to optimize current and future TSO and system capabilities, assessments need to be made of current capabilities in the areas of technology, processes, and procedures across the system. (...) Slide 10 PTDR • Research will include identifying and validating existing tools that will properly detail the aptitudes and attributes required for a TSO to excel in these positions Project Description Benefits / Outcomes/Efficiencies • Increased throughput of screened items or persons • Minimal disruption to the screening process • Increased customer satisfaction • Improved checkpoint efficiency ScreenADAPT • The ScreenADAPT tool is a training system incorporating portable eye tracking technology to provide real-time performance feedback for customized training (exposure or adaptive) to maximize screener performance • Customized and improved training • Improved screener performance • Reduced human error ITDR • Research to identify the aptitudes/attributes required for a TSO to excel in the Image Threat Detection Resolution (ITDR) position • Increased screener ability to accurately resolve alarms, resulting in higher hit rates and lower false alarm rates • Decreased time to make a determination (decision making time) • Decreased bag / secondary searches NEW TSA INITIATIVES Slide 11 Slide 12 Project Description Benefit SOP Transformation This research is designed to identify areas to improve performance of TSOs by determining ways to ensure SOP compliance, revising current SOPs, and recommending specific changes in the revised SOPs to optimize performance, ensure readability, comprehension and retention. • This project will Improve readability, comprehension, adherence, and utilization of procedures.

Score: 647714.94 - https://www.icao.int/Meetings/...entations/Bonnie%20Kudrick.pdf

  DFID response to the

Other programmes (education, cash assistance, etc) also target refugees living in informal settlements, but are not directed specifically towards these locations. 2. Has your agency provided assistance to improve the security of tenure of residents in informal settlements or provided advice or has your agency assisted partner countries in turning informal settlements into legalized settlements? (...) CLIFF Annual Review attached 8. Please provide information to what extent the project(s) has/have improved access to water, sanitation, electricity and other services, including availability and costs of the residents of the respective informal settlements. (...) Lebanon DFID Lebanon’s programme with Save the Children involves the community in designing and implementing the improvement works, as well as training residents in future fire safety and providing equipment to directly manage fires. 11.

Score: 646330.37 - https://www.ohchr.org/sites/de...InformalSettlements/DFID_1.pdf

  1 Government of Indi

With a view to develop such a culture and to improve the safety, health and environment at work place, it is essential to meet the following requirements:- 2.1 providing a statutory framework on Occupational Safety and Health in respect of all sectors of industrial activities including the construction sector, designing suitable control systems of compliance, enforcement and incentives for better compliance. 2.2 providing administrative and technical support services. 4 2.3. providing a system of incentives to employers and employees to achieve higher health and safety standards . 2.4 providing for a system of non-financial incentives for improvement in safety and health. 2.5. establishing and developing the research and development capability in emerging areas of risk and providing for effective control measures. 2.6. Focusing on prevention strategies and monitoring performance through improved data collection system on work related injuries and diseases. 2.7 Developing and providing required technical manpower and knowledge in the areas of safety, health and environment at workplaces in different sectors. 2.8 Promoting inclusion of safety, health and environment, improvement at workplaces as an important component in other relevant national policy documents. 2.9 Including safety and occupational health as an integral part of every operation. 3. (...) The objectives are to achieve:- a) Continuous reduction in the incidence of work related injuries, fatalities, diseases, disasters and loss of national assets. b) Improved coverage of work related injuries, fatalities and diseases and provide for a more comprehensive data base for facilitating better performance and monitoring. c) Continuous enhancement of community awareness regarding safety, health and environment at workplace related areas. d) Continually increasing community expectation of workplace health and safety standards. 5 e) Improving safety, health and environment at workplace by creation of “green jobs” contributing to sustainable enterprise development. 4.

Score: 645800.8 - https://www.ilo.org/wcmsp5/gro...cuments/policy/wcms_182422.pdf

  WHO | Health Strategies International

These projects include: Jamaica Healthy Lifestyles program promotes improved adolescent reproductive health through improved polices; MACEPA provides resources to Zambia's national plan to control malaria. It focuses on strengthening programs to show how controlling malaria improves health status; and Romanian Healthcare Reform reallocates resources to the primary health care system to improve services. (...) In Russia, HSI provided training for municipal managers. HSI provided technical assistance to managers in Mexico to utilize new techniques for health service effectiveness.

Score: 645748.34 - https://www.who.int/workforcea..._partners/member_list/hsii/en/

  DRAFT FOR DISCUSSION

Yet, choosing these providers persists even when measurable improvements are made in public services.1 Therefore, to improve the care of these children, it is necessary to improve the quality of private care on offer by engaging directly with private providers, and to link these providers more closely with the public health system. (...) First, there is extensive use of poor quality providers, which undermines children’s health. Improving the quality of this care can be critical for improving outcomes. (...) Received monthly tranche of funds regularly Interrupted time series design based on routine recording and reporting system Nearly a four- fold increase in the number of outpatient visits Only started in May 2003 7. India Improving quality of care by private practitioners SDC for NGO working with private providers to improve MCH services 54,000 NGOs applied for grant from USAID and then informally contracted with private providers Before and after (6 months later) design based on household surveys by community health workers Rapid improvement in provider skills ranging from 25%p to 57%p compared to baseline Unknown 8.

Score: 644523.14 - https://www.who.int/pmnch/topics/child/child_missinglink.pdf

  How to improve public services quality in remote areas | United Nations Development Programme

A number of respondents recommended the implementation of SMS notification for this purpose. To improve the quality of the services provided, the survey participants recommended increasing the number of operators, conducting trainings for employees, increasing the number of waiting places in the PSC building and improving waiting conditions (heating / air conditioning, uninterrupted Internet access, toilets, rooms for mothers and children, the availability of drinking water). (...) During the round table, invited experts from ministries and departments, government agencies and research centers proposed to concentrate on a detailed study of the public services provided, including conducting a full functional analysis in order to improve the procedure for their provision. The suggestions and comments made during the round table were transmitted to the responsible representatives of state institutions for taking appropriate measures aimed at improving the quality of public services.   Related Content Publications Business Process Re-engineering Manual The Manual on Effective and Efficient Usage of BPR in Public Service Delivery (BPR Manual) is developed as a tool supporting the service providers in transformati...

Score: 644252.05 - https://www.undp.org/uzbekista...-services-quality-remote-areas

  GSR14 Consultation �

The consumer protection is closely related to the quality of services delivered by operators and service providers. Consumers await affordable, equitable and nondiscriminatory access to services as they are not usually treated in a fair manner and the quality of services provided is depreciated to low standards. Recognizing consumers needs the President of UKE took actions and proposed soft-regulation approach toward improvement of the quality of services. In October 2013, at the initiative of the President of UKE Magdalena Gaj, a Memorandum on cooperation aimed at improving the quality of services available in the telecommunications market was signed. (...) Scope of joint activities By entering into the Memorandum on the quality of service, the Signatories decided to carry out joint actions aimed at: - improving the quality of telecommunications services; - providing users of public telecommunications networks with access to sound, reliable, comparable, timely and fully understood by each consumer information on the quality of telecommunications services; - increasing user awareness of the technical possibilities and limitations in the provision of telecommunications services; - unifying the requirements for quality of service and providing clear and understandable rules of the telecommunications market; - providing clear and transparent information on the conditions of service; - improving consumers' awareness of their rights under the existing regulations on pricing and requirements concerning the quality of telecommunications services; - creating by the Initiator - the Office of Electronic Communications - a regulatory environment friendly to the telecommunications business that promotes the possibility of co-regulating the telecommunications market.

Score: 643838.57 - https://www.itu.int/en/ITU-D/C...%20Contribution_UKE_Poland.pdf